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Welcome to the first Vertikal Leadership Spotlight. Today, we introduce you to Robert Rodriguez, who has joined Vertikal as our new COO. Robert comes to Vertikal bringing more than 25 years of technical and operations experience in the computer software industry. He has degrees in Business Information Systems from the University of Phoenix. His experience and leadership have been focused on developing and delivering technology-driven business services and solutions, providing outstanding client service, and driving profitable revenue growth for the companies he has served.
Robert is a seasoned expert with extensive experience managing complex software and service implementations. Under Robert's leadership and vision, the industry's first commercially successful insurance compliance product was introduced to market. Early in his long career, he spent nine years with Insurance Data Services (IDS) as Director of Information Technology, where he successfully led a team in the development and commercial introduction of one of the industry's first certificate of insurance tracking software applications.
Following the 2007 acquisition of IDS by Ebix, Inc., Robert was promoted to Vice President of Operations, where he managed the combined operations and technology of the Ebix BPO Risk Compliance Solutions division. He later served as Vice President of Operations for Registry Monitoring Insurance Services.
Robert comes to Vertikal from Exigis, where he was Partner and COO. In that role, he was responsible for overseeing all areas of operations and delivering innovative, cost-effective business solutions to clients in support of risk management and contractor/vendor on-boarding and compliance efforts. In addition, he has integrated new and existing technology ideas to streamline processes to improve effectiveness and efficiency cost savings.
He is also highly experienced in financial management, human resources, business analytics, customer relationship management (CRM), and account management. His unique blend of technical, operations management, and customer relations expertise will enable him to successfully implement value-driven and scalable insurance compliance operations for Vertikal.
Robert is a builder, engager, and mobilizer of teams to capitalize on individual strengths and inspire outstanding performance. He prides himself on creating an environment of opportunity, while also restructuring and reorganizing suboptimal business processes to improve cost structures and profitability.
Current Vertikal COO, Lisa Deatherage, will be transitioning into a new role within the company, Client Advocate. In this role, Lisa will utilize her 22 years in the business to help drive client experience and increase value from the Vertikal offerings. Lisa brings her wealth of client knowledge to the role to deliver the best customer experience in the industry.
We welcome Robert and wish Lisa the best in her new leadership role at Vertikal.
Vertikal provides certificates of insurance and prequalification solutions that help your organization rise above risk. We work hard to stay ahead and develop cutting-edge technological solutions and services that help you move beyond reactivity toward a more strategic level of risk management. Vertikal streamlines and automates even your most complex, labor-intensive risk management processes with flexible, intuitive, secure reporting systems that are easy to use.
Contact us to learn more about how Vertikal will make your risk management strategy more successful.