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As a Risk Manager and an insurance expert, you understand the importance of Certificate of Insurance Compliance to your risk transfer process. Therefore, the services you seek from a COI management provider need to be more comprehensive than those that simply point out a problem, without offering sound service solutions.
The services provided by basic COI tracking companies may help identify compliance deficiencies, but on its own, most COI tracking companies lack the solution-based approach that most businesses require. The complexities involved in fixing a compliance issue can be extremely time-consuming, costly and challenging. The industry insight and insurance knowledge required to help achieve proper COI Compliance only comes from experienced insurance professionals. With a nearly 99% customer retention rate, CertFocus has proven time and time again that we have the people, tools, and knowledge to consistently support a diverse range of organizations. CertFocus is not a COI tracking company, we are a COI compliance service. There is a tremendous difference between our business model and the rest of the industry.
Our goal is to be more than just a vendor; we want to be an extension of your risk management department- a true partner. Our long-standing track record of excellence supported by the industry's most dynamic customer service- for insurance professionals, by insurance professionals. That might be one reason why over 60% of our current customers came to us after trying other services. Organizations soon realize that other providers in our industry offer basic non-responsive cookie cutter approaches, with lackluster service, and limited resources that end up wasting time and money.
That is just one reason why we provide a dedicated CIC, CISR, CPCU, and CRIS certified account manager for each of our customers. These team members are trained to help solve any problems that may arise. Other companies stop at COI tracking, but that is where CertFocus begins.
Whether you are a mature and robust corporation or a quickly growing business, you can’t afford to let your COI tracking vendor’s poor results and service turn your risk transfer program into a rotting cavity. CertFocus sets the standard in the COI compliance industry because we solve problems, put people first, and use our expertise to help you rest easy.