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Vertikal Risk Management Solutions (RMS) is pleased to introduce Hawk-I, a new AI tool that integrates seamlessly with our flagship COI tracking application, CertFocus. Now organizations can use automation to overcome the traditional friction points found in the COI tracking process, presenting a revolutionary leap forward in 3rd party risk management.
For decades, companies have struggled with inefficient and manual methods of verifying Certificates of Insurance (COI) from vendors, contractors, and suppliers. These documents are essential for ensuring that 3rd parties meet specific insurance requirements — yet until now, the process of reviewing and tracking COIs have been plagued by slow turnaround times, human error, and inconsistent accuracy.
Every organization that outsources work, hires contractors, or partners with vendors opens itself up to a range of risk exposures — from property damage to workplace accidents and cyber incidents. To manage this risk, businesses require valid, up-to-date evidence of insurance from each 3rd party. But when you're managing hundreds or thousands of suppliers, the administrative burden becomes enormous!
At its core, 3rd party risk management is about trust — but that trust must be backed by validated information. In today’s complex operating landscape, the risks of relying on outdated or invalid insurance documentation are too great to ignore. Whether it’s a coverage lapse, an expired policy, or an exclusion clause buried in fine print, even small gaps can lead to major liability.
Hawk-I empowers businesses to proactively address these risks. Real-time compliance tracking allows stakeholders to detect and remediate issues before they become legal or financial headaches. Plus, with audit-ready data available instantly, organizations are better prepared for internal reviews, external audits, and regulatory inspections.
Traditionally, COIs were reviewed manually, relying on staff to read and verify coverage details across various formats. Even with traditional COI software technologies such as Optical Character Recognition (OCR), challenges persisted. OCR technology is limited in its ability to interpret low-quality document scans, detect nuanced policy language in free-form text, or maintain high accuracy in dynamic document formats. These gaps not only slow down the process but also open the door to inaccuracy in determining COI compliance and increased loss exposure.
COI review is one of the most resource-draining tasks in vendor onboarding and on-going vendor management. Every year, millions of COIs are exchanged between businesses and their suppliers. Historically, this has involved:
Hawk-I solves these problems with AI-driven automation that delivers measurable improvements across the board.
Effective 3rd party risk management requires more than just collecting certificates of insurance documents — it demands artificially intelligent systems that can evaluate COI compliance in real time, reducing the risk of coverage lapses, and protecting the company from liability. That's exactly what Vertikal aims to deliver. Enter Hawk-I, a game-changing AI tool designed to automate, streamline, and elevate the entire certificate of insurance compliance workflow.
Hawk-I is an AI tool developed by Vertikal Risk Management Services to automate the COI review process within It’s CertFocus application. Trained on extensive real-world insurance data, Hawk-I uses natural language processing (NLP) and machine learning to extract and analyze certificate of insurance information — whether it’s embedded in forms, free-form text, or PDF documents.
By enabling COI processing with AI, Hawk-I replaces the high cost of manual reviews with automatic evaluations. Incoming COIs are scanned, validated, and processed in seconds (not days) with updated compliance status immediately available to all of the participants in the COI process (supplier, supplier agent, certificate holder) immediately after COIs are received.
Hawk-I’s proprietary algorithms accurately extract policy information from both structured form fields and unstructured PDF documents. It takes complex policy text description from COI images and captures the necessary data with minimal error — far outperforming manual systems.
With Hawk-I, what once took days now happens in seconds! The moment a COI is uploaded into CertFocus, Hawk-I reviews and processes it, giving both internal users and external vendors instant feedback on compliance status.
Manual COI management involves hidden labor costs, errors, and compliance gaps. By automating data entry and reducing human intervention with AI, Hawk-I helps management teams focus on resolving risk—not processing paperwork.
Hawk-I doesn’t just analyze documents on it’s own — it integrates with our COI application, CertFocus effortlessly. Insurance data can flow directly into enterprise tools, ERPs, and contract management platforms, supporting real-time reporting and automated decision-making.
From compliance officers to procurement teams to vendors themselves, everyone benefits from Hawk-I’s responsiveness and transparency. Suppliers can get immediate confirmation of whether their documents meet requirements, improving relationships and reducing bottlenecks.
Hawk-I’s AI engine is versatile. While initially trained for COIs, it can be adapted to interpret other business documents, image-based data, and compliance records—making it a valuable asset across departments and industries.
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The introduction of Hawk-I builds upon the strength of Vertikal’s CertFocus application, which has been trusted by enterprises for over two decades to manage COIs and enforce risk management policies. CertFocus is widely regarded as a leader in the insurance technology space, helping organizations streamline compliance, protect their assets, and ensure accountability across their supply chain.
By integrating Hawk-I into CertFocus, Vertikal RMS delivers the most intelligent and efficient COI management solution on the market today. This innovation further underscores Vertikal’s role as a forward-thinking partner for risk leaders in industries ranging from construction and logistics to finance, healthcare, and energy.
The future of COI management is here — and it’s powered by artificial intelligence. With Hawk-I, companies can finally eliminate the friction, inefficiency, and blind spots that have long plagued insurance compliance processes.
See how Hawk-I AI can transform your 3rd party risk management strategy.
Contact Vertikal today or email marketing@vertikalrms.com to schedule a live free demo of Hawk-I. Discover the difference that instant, intelligent COI evaluation can make for your business.
